About
Perfect
Pitch
Perfect Pitch was created by call center veterans who needed a solution to make their own call centers better than any others. Call centers seem to be a bit misunderstood. The problems they’re known for can lead to friction between a company and its customers. They’re necessary for business growth and customer support, but customers don’t like them. Call center managers are stuck between a rock and a hard place here. Unfortunately, economics makes the situation tricky. Outsourcing a call center allows companies to save money. They can devote resources more in line with their core strategies. It’s less expensive, for sure. Customers still tend to distrust foreign accents over the phone, though. It’s also much harder to ensure compliance with standards from across an ocean or two. How can a company find the right balance between costs and benefits?